Terms

Who you are dealing with

TurboClad is a product of STX Insulation Ltd, a company registered in Scotland under company number SC895063, whose registered office is 71 Castlegate, Berwick-upon-Tweed, TD15 1LF, United Kingdom. “We” and “us” below mean that company. Contact: support@turboclad.co.uk. Using the app or buying a licence means you accept these terms.

What TurboClad is

An app that develops flat patterns for insulation cladding and prints them 1:1, plus DXF output for plasma and laser. It runs on your device and works offline. It is a drawing tool. It is not an engineering approval, a design certificate, or a substitute for your own judgement on site.

The free tier

The free fittings (mitred elbow, reducer and the pipe chart) are free, need no account, and print the same true 1:1 patterns as Pro. Prove the accuracy on your own metal before you spend a penny.

What a Pro licence gives you

• A licence code, emailed to the address you paid with, that unlocks every fitting, saved jobs, your company name on the template, and area and sheet-fit on every pattern. DXF export is on the Workshop licence below; a Pro licence bought before 28 October 2026 keeps the DXF it came with.
• The right to use it on the devices you personally work from (your phone, your tablet, the office machine) for your own work or your firm’s.
• The code is checked by the app on the device first, so it works with no signal. When the app has a connection it also asks our server, about once a day, whether the code is still active. That is how a subscription renews without you typing anything, how a cancelled one stops at the end of what was paid for, and how a refunded code is switched off. The code itself is the only thing sent. Look after it: it is the whole licence.

A licence is for a person or a small firm using the app to do their own jobs. It is not a site-wide key to be posted publicly, resold, bundled into something else, or issued across a company with hundreds of users on one code. If a code turns up in the wild or is obviously being used at that scale, we may refuse to renew or re-issue it. If you want to licence a whole team properly, email us and we will sort something sensible rather than play games about it.

Workshop and Enterprise licences

• A Workshop licence is everything in Pro plus DXF export and sheet nesting, for one workshop (one site). It covers every cutting table there and up to 10 devices running the app at once. A device that has not opened the app for 30 days frees its place by itself, and we can free them all on request.
• For a Workshop or Enterprise code the app also sends, with its licence check, a random number it made up when it was installed, so the licence can count its devices. It says nothing about you or the device. See the privacy notice.
• A Workshop subscription starts with a 14-day free trial. Checkout takes your card and charges nothing for 14 days; cancel before then and nothing is charged at all. If you keep it, the first payment is taken on day 15 and the same code carries on. The 14-day refund below runs from that first payment.
• An Enterprise licence covers several workshops under one contract: the devices, the term and the price are set in the contract, which wins over this page where they differ.

Monthly, annual or lifetime

Same Pro on every tier. The only differences are the price and how long each code runs.

• Monthly, £1.99 a month. Your first payment issues one code by email, and each renewal keeps that same code running. It is always good for the month you have paid for plus a month of overlap, so a renewal that lands late never locks you out mid-job.
• Annual, £14.99 a year. Your first payment issues one code by email, and each renewal keeps that same code running: a 12-month term plus a month of overlap.
• Lifetime, £29.99. One payment. The code never expires. No renewal, no further charge, no expiry date buried in it. That is the whole promise and the app enforces it.
• Late renewals. On top of the overlap, the app keeps Pro working for 14 days past a code’s expiry date and tells you it has expired rather than calling it invalid.
• Cancelling. Email us and we will cancel the subscription so you are not billed again, and confirm it. Pro then runs to the end of the code you already hold.

Payment

Prices are in pounds sterling and the price shown at checkout is the price you pay. Payment is taken by Stripe; we never see or hold your card details. Your code is issued automatically when Stripe confirms the payment, and usually lands within a minute. If an amount comes through that does not match the published price, we hold the order and look at it by hand rather than guess, and you will hear from us.

Refunds

• Our promise. If Pro is not right for you, email us within 14 days of paying and we will refund it. No interrogation.
• Why we ask you to be straight with us. A licence code cannot be un-issued: the app validates it offline, so there is no switch on our end. A refund runs on trust: if we refund you, stop using Pro.
• Your statutory rights. Buying digital content that is delivered immediately normally ends the 14-day right to cancel under UK consumer law, and by asking for your code straight away you agree to that immediate delivery. Our 14-day promise above is given voluntarily on top. Nothing here affects your legal rights if what you bought is faulty or not as described.
• Subscriptions. Cancel any time. We do not refund part-terms as a rule (your code simply runs to its end), but if a renewal caught you out, email us and we will be reasonable.

Fair use

• Don’t post, sell, or share your code publicly.
• Don’t try to defeat the licence check, decompile the app to lift the pattern engine, or rebrand TurboClad as your own product.
• Patterns you generate are yours. Print them, cut them, send them to a fabricator, put them in a job pack. That is what they are for.

The caution that actually matters

Liability

To the extent the law allows, STX Insulation Ltd is not liable for scrapped material, wasted labour, delay, lost profit or other consequential losses arising from the use of patterns generated by TurboClad. If we are found liable to you for anything despite that, our total liability is limited to what you paid us for the licence. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited, and if you are buying as a consumer, your statutory rights are unaffected.

Availability and changes

The app itself runs on your device, so it keeps working when we do not: nothing here depends on our servers staying up. This website, checkout and support email can go down for a while, and we may add, change or retire fittings as the product develops. If we change these terms, the date at the top moves; the terms you bought under are the ones that applied on the day you paid.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK you keep the right to bring a claim in your local courts.

Getting hold of us

support@turboclad.co.uk. Replies come from the bloke who built it. See also the support page and the privacy policy.